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Using English at a Hotel

Hotels have their own special vocabulary related to the type of accommodation and the services available. When staying at a hotel where English is the main language, you will need to make yourself understood when checking in and asking for information.

Explore this list of vocabulary and phrases related to hotels and improve your hotels vocabulary for when you are travelling. Whether you are staying in a hotel, bed and breakfast or another type of accommodation.


hotel bed and breakfast vocabularyGeneral Hotels Vocabulary

hotel, b and b, bed and breakfast, hostel, motel

check in, check out

full board, half board

one/two/three/four/five star

single room, double room, twin room, triple room, suite


the first/second/third/top floor, penthouse

balcony, terrace, air conditioning, internet access, Wi-Fi, sea view, mini bar

breakfast room, lounge, restaurant, reception, gym, sauna, beauty salon

private bathroom, en suite, shared bathroom, room service, lift

bell boy, porter, chef, concierge

fire escape, wheelchair access, car park

hotels vocabulary - hotel room

Useful Phrases for Hotels

Phrases you may want to say
Do you have any vacancies? Do you have a curfew?
I have a reservation What time do you serve breakfast?
I’d like to make a reservation/booking Can I get room service?
I booked online I’d like a single/double room, please
Do you have a lower rate for children? Is breakfast included?
Does the room have air conditioning? Could we have an extra bed in the room?
I’d like to check out Is there anywhere we can leave our luggage?
Do you allow pets? What time does the bar close?
Where are the lifts? Does the hotel have any laundry facilities?
Phrases you may hear
How long will you be staying for? Could I take your credit card details, please?
What kind of room would you like? What time will you be arriving?
Would you like an en suite room? Do you need a smoking or non-smoking room?
Can I see your booking reference? Could you fill in this registration form, please?
Would you like a wake up call? Breakfast is from 7am until 9am
Check out is before 11am Here is your room key
Enjoy your stay! Your room is on the second floor
Notices you may see
Lifts out of order Please make up the room / Please clean the room / Room ready for service
Please do not disturb Reception
Please wait here Please wait to be seated/served
Out of service Wet floor
Ring for assistance Executive / Junior suite
No smoking Fire exit
Lounge Bar
Dining Room Please ring the bell for service

For more useful phrases for when you are travelling and staying away from home, please see our vocabulary for restaurants and pubs and also our page for travel and transport vocabulary.


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